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Delivery service area
Our delivery service is available to people within
approximately a 15-mile radius of our store in central
Gwinnett County. This covers almost all of Gwinnett County
and parts of Hall, Barrow, DeKalb, Fulton and Walton
counties. In some cases longer distance, (out-of-area)
deliveries might be scheduled on an "as-available" basis. If
we can't deliver to you, you might be able to acquire the
services of a third party (independent hauling company). Ask
our Sales staff to provide you with names and phone numbers
of third-party truck drivers how we deliver.
All products (including pallets of stone) are dumped from
our single-axle dump trucks. However, for pallets of stone
we do offer a forklift delivery service for an additional
charge. Our trucks need a fairly flat
and level surface to dump. These trucks can tip over if it's
not level. Steep driveways or hills (8 to 10 degrees) may be
a problem, depending on the product delivered. Since our
drivers do not hand unload or allow customers to remove
products, please have an alternate dump location planned if
there is any doubt about the dumping situation.
Delivery fee
We do charge a small fee for each and every delivery. These
fees hardly cover our cost and currently range from $34.99
to $80.00 in our normal delivery service area. These fees are
subject to change due the volatility of fuel prices these
days and are not negotiable.
Why no free deliveries. Our drivers need to be paid every
now and then; fuel, insurance, licensing, tires and other
maintenance items are not free, so why would anyone expect a
free delivery?
Since over 80% of our customers pick stuff up in their own
trucks - we don't think it's good business to increase our
product prices to subsidize free delivery services. Don't be
fooled into believing a free delivery is actually free. All
free deliveries are in the price of the product and you'll
realize it if you shop around.
Delivery scheduling
Scheduling a delivery is a fairly easy thing to do. If you
know what you want, you can order it over the phone during
business hours. Although, we always recommend that you come
in and examine the product before you order it. At the time
of the order you'll need to give us all the specifics (who,
what, when, where, etc), and you can pay for it with a
credit card over the phone. We will bring your receipt to
you at the time of delivery.
We use a customized computer-aided delivery system that
allows orders to be scheduled in hourly increments. We
schedule on a first-come-first-served basis. We'll give you
a two-hour window for the delivery time frame, and only
unforeseen events like mechanical breakdowns, flat tires,
accidents, getting stuck in someone's yard, would alter the
schedule. Since these things rarely happen, you can be
assured you'll get your stuff in the time frame specified.
In the past 32,000 deliveries, we have only missed 3
scheduled delivery times.
Even though we have the capability of doing 45-50 deliveries
each day, many orders are taken weeks ahead of time and the
day/time period you desire may already be assigned to
someone else. This is especially true of prime times like
Friday afternoons and Saturday mornings. Our recommendation
is to always try to schedule a delivery several days in
advance.
Delivery restrictions and Truck
limitations
For economic reasons we do have a minimum sales order
required for a delivery to be scheduled. Check with our
Sales staff.
The capacity of our trucks for Mulch is 14 cubic yards (this
will cover over 1500 square feet at 3 inches thick). But,
for heavy stuff like Sand, Soil, and Gravel the capacity is
4 cubic yards, and palletized stone is 3 full pallets due to
our trucks weight carrying limits.
Due to our very busy delivery schedule we are not able to
dump in multiple locations (distributing the material around
your property).
We generally are not able to combine several products on the
same delivery truck unless you do not mind mixing of the
products during our loading or dumping operations.
Please understand that we can't combine loads for 2
customers or deliver to 2 different locations on the same
truck.
We deliver and will dump on your property only. We will not
drive on or trespass on property that is not yours. To do so
requires the written permission of the property owner.
Furthermore, we cannot jeopardize public safety by dumping
material in the street or other public right-of-ways.
Although we take great care during our deliveries, we enter
your property at your request and risk, and we will not be
responsible for any possible damage to driveways, sidewalks,
overhanging trees or other obstacles that may be present.
If we have agreed to dump material in your driveway and have
an adequate description of the location, you do not need to
be present at the time of delivery.
Off-driveway dumping requests
If you request a delivery off the driveway you must tell our
staff at the time you schedule your delivery, and you must
also be present at the time the delivery is made. Since over
99.98% of our deliveries are done during the agreed upon
time frame (generally a 2-hour window) you'll just have to
be there during that period. During this period you must be
prepared to receive the delivery and sign a damage waiver.
Our 18,000 lb. GVWR dump trucks run on street tires and
unfortunately cannot get to places some might think
possible. Because our drivers know the truck and its
capabilities, they will evaluate the conditions and make the
final decision about whether driving in your yard can be
done. Please have an alternative dump location planned just
in case they are not able to get where you would like them
to go.
Fence gate openings must be a minimum 10-feet for our trucks
to safely pass through. Also keep in mind that our trucks
have a fairly large turning radius and may not be able to
negotiate tight turns in your yard or driveway.
15
Mile Delivery Service Area
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