Delivery, Pick Up and Drive-Thru

Drive Thru Service

We offer express pick up service for customers at our drive thru window. Customers who already know what they want to purchase and have cash to make their payment may use this window.

Sorry, we don't process checks or cards at the express window. If you want to pay by check or use a card, you must go into the office.

Just like fast food restaurants, making cash purchases at our Drive Thru - Cash Only Window allows you to stay in your vehicle and avoid parking and standing in line to pay. You'll get back to work sooner....

Very capable and highly trained employees perform our loading operation. All assigned personnel undergo a 2 week training program and must demonstrate knowledge and skills in all facets of skid steer operation and safety before they can load you. Most of our staff has several years of experience and tens of thousands of loading operations behind them. We can assure you that your vehicle will be loaded with the utmost care and safety.

However, accidents can happen and if you are really worried about your vehicle, we suggest you speak with a staff member or perhaps bring some protective padding (like a tarp or old blanket) for the side of your truck. We do load at your risk, but since we know you are concerned, the current probability for a minor accident (like a pebble falling out of our bucket and dinging your paint) is 1 in 350,000. That's 99.9997% in your favor.

Sorry, we do not permit customers to shovel products into bags, car trunks, vans or any other vehicle at our facility.

Minimum Purchase = 1/2 Cubic Yard
We sell by the 1/2 cubic yard and full cubic yard only - we do not sell by any other fractions of the cubic yard. Because we are a bulk supplier, we serve customers needing large volumes of product so we maintain a minimum sales policy of 1/2 cubic yard. If you need small amounts, similar products to ours might be available in bags from a variety of home improvement stores in the area.

Park, Order, Pay and Get Loaded!
If you have a pickup truck or trailer, you can come into the office, order and pay for your product, and then we will load you right up. It only takes a few minutes. Please do not park in the loading area. Ample parking is available for pickup trucks in front of the sales office and trailers can park in a designated area along the side of our driveway.

Most customers like to pick up materials because it allows them to use their truck like a wheelbarrow, driving around their yard and spreading off their truck. If the terrain of your yard allows this, it may be the way to go. Otherwise, you may be able to schedule a delivery from us and resort to wheel barrowing it around from a pile we'll deposit on your driveway.

About Pickup Trucks
You may have heard of quarter-ton, half-ton, one-ton pickup truck classifications. These are old terms that need some clarification because there is a lot of misunderstanding about what they mean. Over the years trucks have become bigger and stronger, and with today's series of pickups like Ford 150, 250, 350 and GM's 1500, 2500, 3500, the manufacturer's build a different degree of strength into the frame, springs, suspension, engine, brakes, tires and wheels.

For example, today's "half-ton" pickup truck (the Ford F150, Chevy Silverado 1500 and Dodge Ram 1500) have payload capacities in the range of 1,500 to 2,000. That means these trucks could actually be called three-quarter to one-ton pickups!

The F250, Chevy and Dodge 2500s have payload capacities of between 2,500 and 4,000 pounds (1 1/4 tons and 2 tons respectively) and the 350s/3500s are rated at 3,500 to over 5,000 pounds (almost 2 to almost 3 tons).

Determining Your Pickup's Actual Payload
The only true way to determine the actual payload is to weigh your truck empty (with a full tank of gas) and subtract this weight and the weight of you and any passengers from the stated GVWR (Gross Vehicle Weight Rating). The GVWR is usually stated on a model tag stuck on the driver side door or panel. The weight that is left over is what you can safely carry in the truck.
Just keep in mind that any excess weight over the GVWR is an overload, which can damage the truck or make operating the truck dangerous.

How much can you carry?
You are probably wondering how many cubic yards you can carry in your pickup. To help you understand this we have developed the following chart. We realize it does not cover every kind of vehicle, so if you can't find your type of truck, come on in and we'll let you know what you can carry. Remember this is only a guide and if for some reason we do not think you can safely carry it, we reserve the right to not load you.

Other Things to Consider during Pick Up

Suitable vehicles
There are many types of vehicles that you may use to pick up and transport material. However, there is a limitation to what we can and will load. The vehicle must be loadable by our loader (has a 5' 8"wide bucket). The vehicle must be loadable from the top. We don't load closed top vans through back doors or pick up trucks with lids that open less than 90 degrees from the bed. If your vehicle is not in a condition suitable for carrying the material (rusted out beds, trailers with wire beds where material will fall through it, trucks without tail gates) we may not load you. Your safety and the safety of others on the roadway are extremely important .

Check tires
Check the pressure and load rating of your tires. If you need air, we will provide it for you at our maintenance garage and please, let us know before you are loaded to avoid damage to your tires.

Check for gaps
Make sure any gaps are closed so material doesn't fall out of your truck or trailer (check for gaps between bed and tailgate or gaps in floor and sides of trailers).

Delivery service area
Our delivery service is available to people within approximately a 15-mile radius of our store in central Gwinnett County. This covers almost all of Gwinnett County and parts of Hall, Barrow, DeKalb, Fulton and Walton counties. In some cases longer distance, (out-of-area) deliveries might be scheduled on an "as-available" basis. If we can't deliver to you, you might be able to acquire the services of a third party (independent hauling company). Ask our Sales staff to provide you with names and phone numbers of third-party truck drivers how we deliver.

All products (including pallets of stone) are dumped from our single-axle dump trucks. However, for pallets of stone we do offer a forklift delivery service for an additional charge. Our trucks need a fairly flat and level surface to dump. These trucks can tip over if it's not level. Steep driveways or hills (8 to 10 degrees) may be a problem, depending on the product delivered. Since our drivers do not hand unload or allow customers to remove products, please have an alternate dump location planned if there is any doubt about the dumping situation.

Delivery fee
We do charge a small fee for each and every delivery. These fees hardly cover our cost and currently range from $38.50 to $100.00 in our normal delivery service area. These fees are subject to change due the volatility of fuel prices these days and are not negotiable.

Why no free deliveries. Our drivers need to be paid every now and then; fuel, insurance, licensing, tires and other maintenance items are not free, so why would anyone expect a free delivery?

Since over 80% of our customers pick stuff up in their own trucks - we don't think it's good business to increase our product prices to subsidize free delivery services. Don't be fooled into believing a free delivery is actually free. All free deliveries are in the price of the product and you'll realize it if you shop around.

Delivery scheduling
Scheduling a delivery is a fairly easy thing to do. If you know what you want, you can order it over the phone during business hours. Although, we always recommend that you come in and examine the product before you order it. At the time of the order you'll need to give us all the specifics (who, what, when, where, etc), and you can pay for it with a credit card over the phone. We will bring your receipt to you at the time of delivery.

We use a customized computer-aided delivery system that allows orders to be scheduled in hourly increments. We schedule on a first-come-first-served basis. We'll give you a two-hour window for the delivery time frame, and only unforeseen events like mechanical breakdowns, flat tires, accidents, getting stuck in someone's yard, would alter the schedule. Since these things rarely happen, you can be assured you'll get your stuff in the time frame specified. In the past 32,000 deliveries, we have only missed 3 scheduled delivery times.

Even though we have the capability of doing 45-50 deliveries each day, many orders are taken weeks ahead of time and the day/time period you desire may already be assigned to someone else. This is especially true of prime times like Friday afternoons and Saturday mornings. Our recommendation is to always try to schedule a delivery several days in advance.

Delivery restrictions and Truck limitations
For economic reasons we do have a minimum sales order required for a delivery to be scheduled. Check with our Sales staff.

The capacity of our trucks for Mulch is 20 cubic yards (this will cover over 2160 square feet at 3 inches thick). But, for heavy stuff like Sand, Soil, and Gravel the capacity is 8 cubic yards.

We deliver palletized stone on a tandem axle flatbed truck that removes the stone with a forklift. We can set the stone in your yard if the conditions are suitable for our machine. Palletized stone deliveries have a maximum capacity of around 7 pallets or 25,000 lbs of stone.

Due to our very busy delivery schedule we are not able to dump in multiple locations (distributing the material around your property).

We generally are not able to combine several products on the same delivery truck unless you do not mind mixing of the products during our loading or dumping operations.

Please understand that we can't combine loads for 2 customers or deliver to 2 different locations on the same truck.

We deliver and will dump on your property only. We will not drive on or trespass on property that is not yours. To do so requires the written permission of the property owner. Furthermore, we cannot jeopardize public safety by dumping material in the street or other public right-of-ways.

Although we take great care during our deliveries, we enter your property at your request and risk, and we will not be responsible for any possible damage to driveways, sidewalks, overhanging trees or other obstacles that may be present.

If we have agreed to dump material in your driveway and have an adequate description of the location, you do not need to be present at the time of delivery.

Off-driveway dumping requests
If you request a delivery off the driveway you must tell our staff at the time you schedule your delivery, and you must also be present at the time the delivery is made. Since over 99.98% of our deliveries are done during the agreed upon time frame (generally a 2-hour window) you'll just have to be there during that period. During this period you must be prepared to receive the delivery and sign a damage waiver. Our 25,999 lb. GVWR dump trucks run on street tires and unfortunately cannot get to places some might think possible. Because our drivers know the truck and its capabilities, they will evaluate the conditions and make the final decision about whether driving in your yard can be done. Please have an alternative dump location planned just in case they are not able to get where you would like them to go.

Fence gate openings must be a minimum 10-feet for our trucks to safely pass through. Also keep in mind that our trucks have a fairly large turning radius and may not be able to negotiate tight turns in your yard or driveway.